Call at Wed, Sep 9, 7:56 AM
Not the decision maker — they said so on the form
4.1 stars, 38 reviews, nothing new in over a year. Losing bids to a competitor with 400. → Review generation at point of service took them to 290 reviews at 4.8 in five months. Closest match on problem and size.
“We did great work and had nothing to show for it.”
“Before we go further — who else needs to be in the room for this to actually happen, and when could they join us?”
Read it as written. This is the moment people improvise and lose the deal.